Associate Spa Manager

The Villa Eyrie Resort, part of the GAIN Group, is committed to excellence, luxury and pushing boundaries to exceed customers’ expectations! We are committed to continued innovation, unique possibilities and strive to maintain a positive work environment. We encourage the development of our team support continued growth to allow for advancement within the organization. We are looking for an Associate Spa Manager to join this fantastic team!

A career within the Villa Eyrie Resort means you’ll enjoy:

  • Competitive Compensation & Group Health Benefits
  • Work Life Balance
  • Continual Training
  • Career development and Advancement Opportunities
  • Vehicle Purchase & Service Incentives

Our Spa Facility:

Located in our Villa Vista building, our Tuscan Spa is just a short walk from our main facility. Comprising three treatment rooms, two mani-pedi stations, a relaxation area, and reception, our Spa is a virtual oasis from the day-to-day. Our treatment offering is extensive. The Tuscan Spa sources most of its customers from the Resort, making for very busy weekends. There is also a membership program catering to local guests. Candidates for this position should familiarize themselves in advance by visiting villaeyrie.com

What we are looking for:

The Tuscan Spa is an integral part of our luxury-targeted service delivery. The individual who takes on this responsibility is clearly someone that has a passion for spas, but has a more holistic vision, recognizing that spa treatments are part of larger wellness spectrum that includes such activities as yoga, hiking and meditation. We are looking for a person who can take charge of our spa operation, with minimal supervision. The candidate should be familiar with all of the functions of a spa including the work of registered massage therapists, and estheticians. Experience and accreditation as an RMT or an Esthetician is preferred. Importantly, this is ‘hand-on’ position: while you will not be expected to undertake any treatments, you will be handling the reception of spa guests as well as all of the appropriate administrative duties.


Responsibilities:

As an Associate Spa Manager, you will be responsible for all regular duties of managing our spa. Responsibilities and essential job functions include, but are not limited to the following:

  • Lead and motivate practitioners, estheticians, and therapists in all areas related to guest satisfaction, safety, sanitation
  • Perform receptionist duties for the Spa and supervise the duties of a receptionist on days when you are not available. Some flexibility insofar as days worked will most probably be required.
  • Administrative duties include payroll, scheduling and staff forecasting, and inventory checking
  • Managing our Spa product selection line, including stock taking and ordering
  • Resolve all guest/member complaints to ensure guest satisfaction
  • Answer all guest inquiries in an efficient and friendly manner
  • Provide a daily report of all incoming calls as our tracking program
  • Creating promotional wellness packages
  • Schedule and confirm appointments regularly
  • Prepares performance reports related to the Tuscan Spa
  • Establish and maintain a professional business relationship with all vendors
  • Upholds the Resort’s commitment to hospitality, and the Resort’s culture and business plan
  • Develop, follow and ensure that all safety and emergency policies, procedures and practices are adhered to

Requirements:

  • Must have passion for providing unrivaled guest service
  • Minimum 1-year spa supervisory experience
  • Preferred 2-year therapist experience (as either an RMT or Esthetician)
  • Proficient administrative skills including Microsoft Office Suite
  • Excellent verbal and written communication
  • In-depth understanding of the spa industry
  • Exceptional people management skills

Apply through the form below:

Application Form

If the above describes you then don’t miss your opportunity to be a part of an ever-expanding company such as the GAIN Group, please complete the form below.

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