Service Advisor

Location:

  • BMW Victoria and MINI Victoria

Discover something extraordinary! Discover a career with GAIN

The GAIN Group is committed to excellence; continuously pushing boundaries to exceed our customers’ expectations.

We are committed to continued innovation and advance technology as well as maintaining a positive work environment and encourage the self-development of our team.

Representing brands that need little introduction: Alfa Romeo, Audi, BMW, FIAT, Mercedes-Benz, MINI, Porsche, smart, Subaru and Volkswagen.

 

Why work at The GAIN Group:

  • Competitive Wages
  • Fantastic benefits plan for full time employees to meet and exceed the needs of you and your family
  • Contribution towards your MSP Premiums
  • Paid vacation
  • Employee Discount program on vehicles, services, and parts
  • Employee Discounts at our Villa Eyrie Resort which include: Summit Restaurant and Tuscan Spa
  • Opportunities for you and your family to experience the astounding Vancouver Island Motorsport Circuit

 

RESPONSIBILITIES (include but are not limited to):

  • Ensure proper customer billing
  • Communicate effectively to customers the nature of the vehicle’s mechanical problems
  • Schedule service appointments
  • Answer labour and price related questions
  • Effectively explain the details of a work order to the customer
  • Provide customers with estimates for both labour and parts
  • Follow-up with work in process to advise customers of their vehicle’s status
  • Resolve customer complaints courteously and promptly
  • Complete the work order closing process
  • Have mechanical knowledge and be aware of various warranty programs

REQUIREMENTS:

  • Applicants for this position should have well-developed abilities to converse with clients who are some of the most influential people in Victoria
  • Must a valid BC driver’s license
  • Must have initiative, drive and an attitude while maintaining high levels of client satisfaction
  • Ability to drive standard is an asset

If you feel you have what it takes to be part of our incredible team, please submit your resume via the form below.

Application Form

If the above describes you then don’t miss your opportunity to be a part of an ever-expanding company such as the GAIN Dealer Group, please complete the form below.

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